Missed Call Text Back

Miss a call? We text them back.

You cannot answer the phone with your hands inside a furnace. A missed call still gets a reply, so the job does not go to whoever picks up first.

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Missed call2:14 PM · mobile
MISSED
Sorry we missed your call, we are on a job. Tell us what you need and we will ring you straight back.2:14 PM · sent for you
Water heater is leaking into the pan. Can anyone come today?2:16 PM

The problem

A missed call is usually a missed job.

You are under a sink, on a roof, or driving with a trailer on the back. The phone rings, you cannot get to it, and the person calling has three more numbers to try.

They will not leave a voicemailMost people hang up on the recording and ring the next company on the list instead.
You see it hours laterBy the time you check your phone, somebody else has already been booked in for the morning.
You do not know what they wantedA number with no name, and no way of telling whether it was a quote or an emergency.

The solution

The conversation starts anyway.

The moment a call goes unanswered, a short message goes out. Most people will answer a text even when they would never leave a voicemail, and you reply once you are off the ladder.

Sorry we missed your call, we are on a job. Tell us what you need and we will ring you straight back.2:14 PM · sent for you
Water heater is leaking into the pan. Can anyone come today?2:16 PM
Yes. I can be there between 4 and 6 this afternoon. Shall I put you down?2:41 PM
Please do. Thank you.2:42 PM

How it works

Three steps, and none of them are yours.

STEP 01A call goes unanswered

Ringing out, engaged, or after hours. It does not matter why you could not pick up.

STEP 02A text goes out from your number

Short, polite, and written in your words rather than a machine's. The caller knows they were heard.

STEP 03You pick the conversation up

Their reply arrives with the rest of your messages, ready for you to answer when you can.

The difference

The same missed call, two different afternoons.

WITHOUT A TEXT BACK

  • The phone rings out and nobody hears about it.
  • The caller rings the next company while they are still annoyed.
  • You find a number in your call log at eight in the evening.
  • You ring back and get voicemail, because now they are busy.
  • The job is already booked with somebody else.

WITH SERVE2PLEASE

  • The caller gets a reply moments after they hang up.
  • They explain the problem by text while they wait.
  • You read it when you come off the job.
  • The conversation is already started when you answer.
  • The visit goes in the calendar the same afternoon.

Why it matters

The calls you cannot take stop costing you work.

Nothing rings out into nothing

Every unanswered call leaves a conversation you can pick up later, instead of a number you will never place.

You answer on your own time

Off the ladder, out of the crawl space, between jobs. The customer is not left wondering.

The caller becomes a name

A text reply gives you somebody to follow up with, and a written record of what they need.

Works with

Where the conversation goes next.

01

One Conversation Inbox

Calls, texts and website messages sit in one thread instead of three different apps.

Learn more →
02

Scheduling & Reminders

Let the caller pick a time that suits them, then send the confirmation and reminder for you.

Learn more →
03

Instant Lead Follow-Up

New enquiries are followed up automatically, so nothing waits on you remembering.

Learn more →

See it running on your own number.

Book a short demo and we will show you the message, when it goes out, and where the replies land.

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