One Conversation Inbox

Every message in one place.

Calls, texts, website enquiries and follow-ups all land in the same thread, so you can see everything a customer has said without hunting through four different apps.

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Sarah M.
Website · 2:31 PM
John D.
Missed call · 2:14 PM
Mike R.
Text · Yesterday
Emily T.
Website · Monday

Sarah M.

Hi, my AC stopped blowing cold this morning. Do you cover Antioch?From your website · 2:31 PM
We do. I can be there tomorrow between 9 and 11.Text · 2:38 PM
That works, thank you.Text · 2:40 PM

The problem

A customer's history is spread across five places.

Part of the conversation is on your personal phone, part is in an email inbox, part is on a note in the van. Nobody can see the whole picture, least of all you.

Personal textsHalf the conversation, on the phone in your pocket.
VoicemailMessages you meant to write down and never did.
Form emailsEnquiries buried under supplier newsletters.
Social messagesQuestions asked on a page you check twice a week.
A notebookThe part you wrote down at the job, in the van.

The solution

One thread per customer, whatever they used.

A text, a missed call, a website enquiry and your reply all sit in the same conversation, in the order they happened.

  • You can see what was said and when, months later
  • Replies go out from your business number, not your personal one
  • Anyone you trust with the phone can pick up where you left off
  • Nothing has to be copied from one app into another
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Do you do water heaters as well as AC?Website enquiry · Monday
We do both. Is it leaking or just not heating?Text · Monday
Not heating. Can somebody look this week?Text · Monday
Thursday morning works. I will put you down.Text · Tuesday

How it works

Three steps, and none of them are yours.

STEP 01Everything points at one number

Calls, texts and the website all feed the same place instead of three different accounts.

STEP 02The history stays with the customer

Every message is filed under the person who sent it, whichever way it arrived.

STEP 03You reply from wherever you are

Phone in the van, laptop in the office. It is the same inbox either way.

Why it matters

Less looking, more answering.

No more hunting

One place to look instead of three apps, an email account and a notebook in the van.

Your number stays yours

Work messages stop living on your personal phone, and evenings get quieter.

Nothing gets answered twice

You can see straight away whether somebody has already replied to a customer.

Works with

What fills the inbox up.

01

Missed Call Text Back

A missed call becomes a text conversation instead of a number you never place.

Learn more →
02

Website Lead Capture

Quote requests arrive as named leads with the job described in their own words.

Learn more →
03

Sales Pipeline Management

Move each conversation along from new lead to booked, quoted, won or lost.

Learn more →

See your own messages in one thread.

Book a short demo and we will show you how calls, texts and website enquiries come together.

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